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Elements and Performance Criteria

  1. Finalise investigation
  2. Handle complaints and appeals
  3. Prepare an investigation report
  4. Use investigation outcomes

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

undertaking analysis and problemsolving

engaging in exchanges of sometimes complex oral information

varying style and language during briefings to suit a range of audiences

responding to diversity including gender and disability

writing summaries briefing papers and reports requiring clarity accuracy and formality of structure and language

applying public sector standards and legislation such as occupational health and safety and environment in the context of investigations

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation relating to the offences under investigation

procedures for investigation

administrative legislation relating to the organisation

organisational guidelines for reporting and information management

legal and organisational requirements for documentation

ethical standards

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment relating to the conduct of investigations

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Uphold and support the values and principles of public service

PSPETHC401A Uphold and support the values and principles of public service

PSPLEGNA Encourage compliance with legislation in the public sector

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPGOVA Apply government processes

PSPGOV422A Apply government processes

PSPREGC Exercise regulatory powers

PSPREG401C Exercise regulatory powers

PSPREGC Investigate noncompliance

PSPREG404C Investigate non-compliance

PSPREGA Gather and manage evidence

PSPREG412A Gather and manage evidence

PSPREGA Advise on progress of investigations

PSPREG418A Advise on progress of investigations

PSPREGA Plan and implement recovery action

PSPREG420A Plan and implement recovery action

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

finalisation of investigations and reports in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to investigations

reporting formats

case studies and workplace scenarios to capture the range of situations likely to be encountered when finalising and reporting on investigations

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when finalising and reporting on investigations including coping with difficulties irregularities and breakdowns in routine

finalisation of investigations and reports in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

portfolios

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Administrative requirements for finalising investigations may include:

recording:

name of deciding authority (judge/magistrate)

final jurisdiction (court)

decision and final comments of court result

penalty orders/compensation

case management system check list

referral for national or regional review

acquittal of exhibit register

feedback to director of public prosecutions

Investigative requirements for finalising investigations may include:

disposal/return of exhibits

filing of evidence

meeting forfeiture requirements

filing/storage of items such as:

brief of evidence

original statements

original tapes

Legislation, policy and procedures may include:

enabling and related legislation

privacy legislation/instructions

organisational procedures and protocols

occupational health and safety legislation

standard operating procedures

Australian Government Investigation Standards (AGIS)

Public sector standards may include:

code/s of conduct

ethics standards

confidentiality and privacy requirements

equity and diversity considerations

equal employment opportunity

anti-discrimination requirements

Investigation report will:

have:

a logical sequence

internal consistency

recommendations for further action, if appropriate

be:

factual

unbiased

objective

readable to someone who doesn't know the case

support the conclusion and outcomes of the investigation

Recommendations may include:

recovery of debt

dismissal of employee

disciplinary action

waiving of debt